When trying to access the web front end for Documentum you might get the following error.

[DFC_DOCBROKER_REQUEST_FAILED] Request to Docbroker “ContentServerName:1489” failed



Typically this means that the appserver has lost the connection with the content server. You can check the content server Log files to see the errors.


  1. Check the all the services are running without any issues.
  2. Check that the content server logs for any errors.
  3. Restart both servers.

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